- Priority - High
- Affecting System - Cabinet Power Distribution Unit
Upcoming Maintenance Notification
Our data hosting provider has notified us of the following upcoming maintenance:
The cabinet housing your servers will undergo maintenance to replace a power distribution unit (PDU). The PDU was found to be not providing stable power due to a failed control module. The PDU is still providing power to the cabinet, however, to be proactive and ensure a stable, healthy power supply for the future, we are replacing this PDU with a brand new unit. This maintenance is to ensure power stability for this cabinet now and in the future, and cannot be rescheduled.
This maintenance is scheduled for August 14th 10:00 pm until August 15th 1:00 am CST (GMT -6), 2019. Expected potential downtime is 30-60 minutes, though the window is 3 hours to accommodate any unforeseen circumstances.
During this maintenance window connections to the StoreTender cloud database servers will be unavailable. Luckily, StoreTender has built-in methods to overcome a loss of server connectivity.
StoreTender POS will automatically switch over to Offline Mode. In fact, you can force Offline Mode if you wish, prior to the maintenance window. Ensure you are on the latest version (8.4.11). Click the link to learn more about Offline Mode.
When services are restored you will be able to upload your offline transactions.
Integrated Merchant Processing (credit cards) will continue to work throughout this maintenance period.
- Date - 08/14/2019 22:00 - 08/15/2019 01:00
- Last Updated - 07/24/2019 13:56