"Error opening installation log file" message

Symptoms

  • When attempting to uninstall or update an application such as StoreTender Pro, StoreTender Back Office, etc. you receive the following error:
    • "Error opening installation log file. Verify that the specified location exists and is writable."
    • (Windows 7) Error may also show as "Error opening installation log file. Verify that the specified log file location exists and that you can write to it."

 

Installer Error

 

 Environment

  • Any Software Platform or Application

Cause

  • This is typically caused by when a computer has Windows Installer Logging enabled but the installer cannot access, locate or properly write the uninstall information.
  • Please reference the following Microsoft Article for more information: http://support.microsoft.com/kb/2564571.

Resolution

Stop and restart the Explorer.exe from Task Manager Process Tab. You will need a keyboard and mouse to perform these steps.

  1. Hit CTRL-ALT-DEL to launch Task Manager or right-click Desktop Task Bar and choose Start Task Manager.
  2. Click Processes Tab.
  3. Locate and select the explorer.exe, click End Process.
    • You may need to select "Show Processes from all users".

 

Task Manager

  1. Click End Process to the prompt.
  2. Your Desktop Icons and Desktop Bar will disappear.
  3. Hit CTRL-ALT-DEL to launch Task Manager again.
  4. Click File -> New Task (Run...).
  5. Type explorer.exe and click Ok.
    • Your Desktop Task bar and Icons should appear again.
  6. The error should now be cleared.

 

New Task

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