Frequently Asked Questions

How much does StoreTender Online cost?

We’re transparent with our pricing and proud of our service. You can choose either a Monthly or Annual Subscription.

Subscriptions start at $49/month per register (billed annually) for the Pro version. Additional Back Office modules available for your non-POS computers at no additional cost.  You can have unlimited cashiers, customers and inventory items. The HQ module (for multi-store management) is $49/month for unlimited PC’s (billed annually). HQ allows you to have multi-store reporting functions and multiple tax and pricing zones.

You can cancel at any time, there’s no long term contract and when you cancel your recurring billing will cease.

Can I integrate credit card processing with StoreTender?

Integrated merchant processing is available through our Preferred Processor program. Get competitive rates, EMV (chip card) support and support for a variety of payment devices. Check our Credit Card page for more information.

* Depending on the processor and service level required, we can likely find the right choice for you. Contact us for details.

What versions of Windows does StoreTender run on?

StoreTender Online runs on Windows 7 and newer.

Do I need to buy new hardware to run StoreTender Online?

If you have existing POS hardware, you likely can run StoreTender right away! Check out our list of supported devices to find your equipment. We support over 500 devices! Our software is Windows based and requires Windows 7 or newer. A touch screen is highly recommended for the POS. We also offer specially selected and certified hardware for sale.

Is an internet connection required at all times?

StoreTender uses the internet to connect in various ways:

  • Your PC connects to our servers to verify that the software license is valid.
  • Your data is stored on our secure servers, including transactions and data records such as inventory, customers, vendors, etc. No credit card data is ever stored on StoreTender servers or your local PC’s.
  • Software updates are delivered via the internet.

 

So, what happens when the internet service is unavailable?

  • You will still be able to use most POS functions. Your inventory records are all stored locally so that you can ring up sales.
    • Some functions, like frequent shopper records and in house charge accounts are unavailable during the outage, as a fraud protection measure.
    • Integrated card payment processing will not be available, unless you have a backup connection device (cellular or dial-up) installed.

What happens when my internet connection isn't working?

The good news is your POS will run and allow you to ring up sales even if your internet service does fail.

  • You will still be able to use most POS functions. Your inventory records are all stored locally so that you can ring up sales.
    • Some functions, like frequent shopper records and in house charge accounts are unavailable during the outage, as a fraud protection scheme.
    • Integrated card payment processing will not be available, unless you have a backup connection device (cellular or dial-up) installed.

All back office and HQ functions require a live internet connection, because your data is stored securely, and backed up daily, on our servers. However, utilizing a router with a cellular data backup will allow you to continue working on both POS and Back Office / HQ, with no interruption of service.

For Self-Hosted installations:

Because your data is stored locally on a SQL server that you maintain, systems in the same physical location as the server will see no change. However, any locations or PC’s not on the same physical LAN (in the same building) as the server will see the same results as above.