Frequently Asked Questions

How much does StoreTender Online cost?

We’re transparent with our pricing and proud of our service. You can choose from a Monthly, Annual or Lifetime Subscription license.

Subscriptions start at $49/month per register (billed annually) for the Pro version. Additional Back Office modules available for your non-POS computers at no additional cost.  You can have unlimited cashiers, customers and inventory items. The HQ module (for multi-store management) is $49/month for unlimited PC’s (billed annually). HQ allows you to have multi-store reporting functions and multiple tax and pricing zones.

You can cancel at any time, there’s no long term contract and when you cancel your recurring billing will cease.

We also offer Lifetime license subscriptions that will save you on license fees over time. With our Lifetime subscription license you get all the benefits of a hosted solution, without the higher monthly subscription cost. A Lifetime StoreTender subscription license is $1,599 for Pro and/or HQ. Lifetime subscription licenses require a valid Support & Updates subscription ($199/year per license), which is included for the first year at no cost.

I want integrated credit card processing. Can I use my own processor?

StoreTender is “processor agnostic”. This means that you can keep your existing processor by utilizing our secured Gateway service*. We also have relationships with many of the top processors, and can likely save you money! Check our Credit Card page for more information.

*Gateway service is provided by BridgePay Network Solutions, and is billed separately. Contact us for details.

What versions of Windows does StoreTender run on?

StoreTender Online runs best on Windows 7 and newer. Support for Windows XP (SP3) is included, but keep in mind that Microsoft has ceased support for the OS on April 8, 2014. This means that Windows XP users will not be PCI compliant. Note: StoreTender Online will also run on Microsoft Windows POSReady 2009, which will receive extended support from Microsoft until April 2019. Windows Embedded (WEPOS 1.1 SP3) is also supported, however Microsoft’s end-of-life for that OS is April 2016.

Do I need to buy new hardware to run StoreTender Online?

If you have existing POS hardware, you likely can run StoreTender right away! Check out our list of supported devices to find your equipment. We support over 500 devices! Our software is Windows based and we recommend Windows 7 or newer. A touch screen is highly recommended for the POS. We also offer specially selected and tested hardware for sale.

Is an internet connection required at all times?

StoreTender uses the internet to connect in various ways:

  • Your PC connects to our servers to verify that the software license is valid.
  • Your data is stored on our secure servers, including transactions and data records such as inventory, customers, vendors, etc. No credit card data is ever stored on StoreTender servers or your local PC’s.
  • Software updates are delivered via the internet.

 

So, what happens when the internet service is unavailable?

  • You will still be able to use most POS functions. Your inventory records are all stored locally so that you can ring up sales.
    • Some functions, like frequent shopper records and in house charge accounts are unavailable during the outage, as a fraud protection measure.
    • Integrated card payment processing will not be available, unless you have a backup connection device (cellular or dial-up) installed.

What happens when my internet connection isn't working?

The good news is your POS will run and allow you to ring up sales even if your internet service does fail.

  • You will still be able to use most POS functions. Your inventory records are all stored locally so that you can ring up sales.
    • Some functions, like frequent shopper records and in house charge accounts are unavailable during the outage, as a fraud protection scheme.
    • Integrated card payment processing will not be available, unless you have a backup connection device (cellular or dial-up) installed.

All back office and HQ functions require a live internet connection, because your data is stored securely, and backed up daily, on our servers. However, utilizing a router with a cellular data backup will allow you to continue working on both POS and Back Office / HQ, with no interruption of service.

For Self-Hosted installations:

Because your data is stored locally on a SQL server that you maintain, systems in the same physical location as the server will see no change. However, any locations or PC’s not on the same physical LAN (in the same building) as the server will see the same results as above.