Support Plan Options

Protecting Your Investment

StoreTender version 8 is offered with two types of licenses: Subscription and Lifetime (Hosted or Self-Hosted). Each license type is bundled with our Standard Support Plan which includes help desk support and access to software updates. Subscription licenses have continual access to Standard Support. A Lifetime license includes Standard Support for one year.

Help Desk

The help desk support service allows customers to open tickets with our support department.

These tickets are managed by our Technical Analysts, who work with customers to resolve a broad range of issues within a given version of StoreTender.

Software Updates

The software update service allows customers access to the latest updates for StoreTender.

Updates are enhancements, improvements or fixes for a given version of the software. It is recommended that customers leverage this service and keep their StoreTender installation up to date with the most recent product version.

Standard Plan Pricing

Subscribers (monthly and annually) have continual access to our support services at no additional cost.

Standard Support is included with Lifetime subscriptions for one year, and will automatically renew upon expiration, at a price of $199 for Pro and $299 for HQ. This investment keeps your software up-to-date and gets you help when you need it.

Premium Support Option

The Premium Support Plan is an add-on to the Standard Support Plan.

You’ll receive the ability to request a telephone call-back from our support staff. Premium Support requests are responded to ahead of any non-critical Standard Support request.

Order today for $19/month (annual billing).

Find out more by viewing our Long Term Support and Terms of Service pages. You can also learn about the development progress of StoreTender by viewing the Release Notes.