Each StoreTender version 8 subscription is bundled with our Standard Support Plan which includes help desk support and access to software updates. Subscription licenses have continual access to Standard Support during the subscription period.
The help desk support service allows customers to open tickets with our support department.
These tickets are managed by our Technical Analysts, who work with customers to resolve a broad range of issues within a given version of StoreTender.
The software update service allows customers access to the latest updates for StoreTender.
Updates are enhancements, improvements or fixes for a given version of the software. It is recommended that customers leverage this service and keep their StoreTender installation up to date with the most recent product version.
Standard Plan Pricing
Subscribers (monthly and annually) have continual access to our support services at no additional cost.
Premium Support Option
The Premium Support Plan is an add-on to the Standard Support Plan.
You’ll receive the ability to request a telephone call-back from our support staff. Premium Support requests are responded to ahead of any non-critical Standard Support request. You also receive a 2-hour initial one-on-one training session with our team and remote installation and configuration of your software (3 computers max).